Warranty

 

The following document is an overview of the EWIZZ warranty policy.  If you have any specific questions please contact us here.

General

  • All warranties are subject to our fair usage policy.
  • All warranties are dependent on strict adherence to the maintenance schedule of the vehicles and use of EWIZZ approved components.
  • All warranties offered in addition to those below are still subject to the provisions and exclusions of the warrantee policy and must be confirmed in writing from EWIZZ. Claims of verbal warranty offers will not be accepted.
  • EWIZZ does not offer any insurance of any kind on any items sold unless specifically stated.

Fair usage

  • EWIZZ reserves the right to cancel any, and all, warranties including, but not excluding, :
    • use outside normal and reasonable road usage ( e.g. usage off public road, racing, etc)
    • incorrect fitting, configuration and usage outside component parameters
    • Failures due to:
      • theft, accident damage, misuse,
      • off road usage, severe weather, acts of god,
      • and any other reason EWIZZ considers to be due to unreasonable usage or events outside of EWIZZ control.
    • Any other possibilities that would reasonably be considered out of the scope of the components or vehicles as advertised.

Vehicle warranty

  • Our basic vehicles warranty is 3 years​ or 30,000 km, whichever comes first, from date of delivery for failures and defects in manufacture.  Some components are 2 yrs, 20,000 km, see below for component warranty.
  • Our vehicle warranty covers all the parts on the motorcycle except the batteries, which have a separate warranty, see below, and wear and tear items like brakes and tyres.

Vehicle battery warranty

  • SPARK, BUZZ models – 5 years or 50,000 km, whichever is first
    • With battery swap fleet purchases the battery warranty is 5yrs and unlimited km's
  • VOLT model – 8 years or 80,000 km, whichever is first
  • LIGHTNING MK II 10 years or 100,000 km whichever is first.
  • General
    • The battery warranty expires when either the years or km the limit is reached.
    • The battery warranty is “Pro rata” and provides a discount against the purchase and installation of new batteries only from EWIZZ based on a sliding scale of usage and age.

Component warranty

  • Main electrical components, excluding batteries, are warrantied for a period of 3 years.
  • Other components, excluding consumables, are warrantied for a period of 2 years.
  • Shipping and fitting costs are payable by the customer at the discretion of EWIZZ.